What non voice BPO services cover
Non-voice BPO is outsourced back office and customer support work handled through email, chat, web forms and software, with no phone calls involved. We log into your help desk, CRM, store or spreadsheets and work the queue the same way an in-house hire would.
Intelligent Solutions Tech runs this work from our office in DHA Phase 1, Lahore, for businesses in the United States, Canada, the United Kingdom, Europe and Australia. The time difference often works in your favor: tickets and orders that arrive overnight are cleared before your team starts the day.
We don’t offer voice or calling services. If you need someone to answer phones, we’ll tell you so up front instead of stretching the scope.
Tasks we take off your plate
Email and live chat support
Ticket replies in Zendesk, Freshdesk, Help Scout, Gorgias or Intercom, written from your macros and tone guide, with escalation rules for refunds and complaints.
Data entry and data processing
Product data, invoices, forms, survey results and lead lists keyed into your systems, with spot checks on every batch.
Back office support
Document filing, record updates, report preparation, scheduling and the admin tasks that eat your managers’ afternoons.
Order processing
Order checks, fraud flags, shipping updates, returns and refunds handled inside Shopify, WooCommerce or Amazon Seller Central.
Virtual assistants
A named assistant working your inbox, calendar, documents and research tasks on a fixed weekly scope.
CRM data cleanup
Duplicate merging, field standardization, missing data enrichment and pipeline hygiene in HubSpot, Zoho, Salesforce or Pipedrive.
Bookkeeping support
Receipt matching, transaction categorization and invoice entry in QuickBooks or Xero, prepared for your accountant to review.
Content moderation
Review of comments, user posts, listings and reviews against your rules, with clear logs of what was removed and why.
Inbound lead handling
Form and chat leads answered quickly, qualified against your criteria, logged in the CRM and routed to the right salesperson.
Outbound email outreach
List building, personalized email sequences and reply handling for sales or partnership campaigns. For full pipeline work, see our business development services.
How AI workflows sit alongside our people
Plenty of BPO work is repetitive enough to automate in part. We build AI workflow automation that sorts incoming tickets, drafts first replies, pulls data out of PDFs and fills CRM fields, then our team checks and finishes the work.
A typical example: invoices arrive by email, an automation extracts vendor, amount and due date with document processing, and an operator reviews anything the model flagged as uncertain before it goes into your accounting software. You pay for fewer manual hours, and a person still signs off on every record.
For customer-facing chat, we can run an AI chatbot that answers common questions and hands harder conversations to a live agent with the history attached.
Who uses our back office team
Online stores
Brands on Shopify or Amazon that need order exceptions, returns and “where’s my order” emails cleared every morning. See our work with e-commerce brands.
Accounting and tax firms
Practices that need client documents sorted, data keyed into tax software and bookkeeping prepared ahead of busy season. More on accounting firms.
Marketing agencies
Agencies that hand us report building, listing updates, citation entry and client inbox triage under their own brand.
Service businesses
Companies whose owners spend evenings answering web leads and updating job records instead of running crews.
Getting started
- Process review You walk us through the work by message, screen recording or written SOP. No sales call needed.
- Written proposal We send a fixed monthly scope and price, the hours or volumes covered, turnaround times and who to contact.
- Trial batch We run a first batch of tickets or records and you review it before we take on the full queue.
- Run and report Work continues on the agreed schedule, with a report every two weeks covering volumes, turnaround, errors found and process changes we suggest.
Questions we get about non voice BPO services
Do you offer call center or phone support?
No. We only handle non-voice work such as email, chat, data and back office tasks. That keeps our focus on written accuracy and software-based processes.
How do you protect our data?
Our team works inside your systems through accounts you create and control, with access limited to what each task needs. We follow your data handling rules and can sign an NDA or data processing agreement before work starts.
What hours do you cover?
We agree coverage hours in the proposal. Many clients in the US, UK and Australia use us to clear overnight queues, while others want overlap with their own business day.
How is non-voice BPO priced?
It’s priced after we review your process and volumes. The proposal sets a fixed monthly scope and price, so you know your cost before any work starts.
Can you work in our existing tools?
Yes. We work in your help desk, CRM, store admin, accounting software and shared drives. If you don’t have a system yet, we can recommend one or set it up through our custom CRM development team.